Refund policy
Last Updated: February 11, 2025
At Nôto, we take hygiene and the safety of our customers seriously. Our intimate apparel is designed for ultimate comfort, confidence, and performance. Due to the nature of our products, our return and exchange policy is outlined below.
Final Sale Policy
Due to sanitary and hygiene reasons, all underwear sales are final. Once an order is placed, it cannot be canceled, returned, or exchanged for any reason, including sizing or preference.
Order Accuracy
We encourage all customers to double-check their order details (including size, color, and shipping address) before completing their purchase. Once submitted, orders immediately begin processing and cannot be modified or canceled.
Damaged or Defective Items
We take product quality seriously and strive for excellence. If you receive an item that is damaged or defective, please contact us within 48 hours of delivery at hello@shopnoto.com.
What to Include:
- Order number
- Clear photos or videos showing the defect or damage
- Brief description of the issue
Upon verification, we may offer a replacement or store credit at our discretion.
Incorrect Items & Shipping Errors
If you received the wrong item due to a shipping error, please notify us immediately at hello@shopnoto.com. We may request you to return the incorrect item in its original, unopened packaging before sending the correct one.
Exchanges
Since underwear is an intimate product, we do not offer exchanges on any items. Please refer to our size guide before purchasing to ensure the best fit.
Your Legal Rights
Nothing in this policy is intended to limit any rights you may have under applicable laws. If certain jurisdictions grant consumers additional return rights, our policy will comply with those laws.
Contact Us
For any questions about our policy or assistance with a damaged/defective item, please reach out to:
Nôto Support
📩 hello@shopnoto.com
Disclaimer:
This policy is provided for informational purposes and does not constitute legal advice. Return and refund laws vary by region; we recommend consulting a qualified professional to ensure full compliance.